Refund & Cancellation Policy
Nothing to pay, nothing to refund
Kreeato is free right now. We don't take any payment, so there's no subscription to cancel and no refund is due.
If paid plans are added later
We'll publish the cancellation and refund terms on this page before any payment is taken. Refunds will always go back to the original payment method you used.
Questions: support@kreeato.in. Last updated: 29 October 2026.
Cancel any time
Cancel from My account › Cancel subscription. You choose:
- At the end of the period: you keep using Kreeato until the date you've paid for and won't be charged again. No refund is due.
- Now, with a prorated refund: access ends the same day and we refund the unused days.
How the prorated refund is worked out
Refund = price per licence × licences cancelled × (unused days ÷ days in the billing period). For example, cancelling 2 licences at ₹299 each per month with 12 of 30 days left gives ₹299 × 2 × 12 ÷ 30 = ₹239.20. The same rule applies when you remove licences before the period ends.
Adding licences mid-period
You pay only for the days left in the current period. From the next renewal the full price applies.
First payment
If you're not happy, write to support@kreeato.in within 7 days of your first payment and we'll refund it in full.
Premium assets
Asset packs are digital goods that unlock immediately, so they can't be returned. If a pack doesn't work or you were charged by mistake, write to us within 7 days and we'll make it right.
How refunds are paid
Refunds always go back to the original payment method you used (the same card, UPI ID, bank account or wallet) through Razorpay, usually within 5–7 working days. We can't refund to a different account or in cash.
Delivery
Kreeato is an online service. Access starts immediately after a successful payment; nothing is shipped.
Questions: support@kreeato.in. Last updated: 29 October 2026.